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Reading to London Paddington Hot

Address

Postcode
RG1 1LZ
Address 1
Reading rail station
I booked a train ticket on-line on the Sunday evening, which was fine but the system would not let me book assistance. First thing on Monday morning, the day of travel, I phoned First Great Western who answered promptly booked assistance and logged my call at 07.40. When I got to the station the assistance was prompt and friendly. However, the lift that I needed to get down to the platform for my train was out-of-order and they asked if I could get down stairs. I'm not totally reliant on a wheelchair but it would have been difficult, nontheless. Instead the staff took me to another platform in a lift that was working to catch a different train. It was slightly earlier, still direct to Paddington and it was nice not to have to sit on a chilly platform for ten minutes. At Paddington a buggy was waiting to whisk me to the taxi rank, and they knew which train I was on as the staff at Reading had phoned ahead to let them know.
The return jouney was just as smooth.
My initial thought had been - oh, no, the lift's not working, I'll miss the train/my meeting, etc., but the staff at Reading were resourceful and I got a train and to my meeting on time. It was excellent service delivered with kindness and humour.
When travelling make sure that you've booked assistance, you have your reference number handy and a phone number of the customer service team, should you need it - hopefully you won't.

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Average user rating from: 1 user(s)

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Overall rating 
 
3.8
Accessibility 
 
3.0  (1)
Value for Money 
 
3.0  (1)
Helpfulness of Staff 
 
5.0  (1)
Quality 
 
4.0  (1)
 
Reading to London Paddington 2013-02-13 13:01:48 S. Myers
Overall rating 
 
3.8
Accessibility 
 
3.0
Value for Money 
 
3.0
Helpfulness of Staff 
 
5.0
Quality 
 
4.0
Reviewed by Gidders    February 13, 2013
Top 50 Reviewer  -   View all my reviews

First Western Train - Reading to Paddington

It was an easy commute and I arrived at my meeting calm and ready to work.

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